Tint API
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FAQ
A list of frequently asked questions about our API

How can I fix the "Connection reset by peer" error?

From all the issues that may happen between your application and our API, networking is the one where we have the less control. If, for some reason, the connection between your service and our API breaks, you may receive a Connection reset by peer error.
We highly recommend to setup a retry mechanism to bypass these errors:
  1. 1.
    Send your request to Tint API server,
  2. 2.
    If it fails, send the same request 1s later,
  3. 3.
    If it still fails, send the same request 2s later,
  4. 4.
    If it still fails, send the same request 5s later.
This process can also apply to responses that ended with an HTTP 500 error.
If the error still occurs after several retries, feel free to reach out via your Slack channel, or by email.

Your API doesn't work anymore. Are you down?

If you encounter some issues with our API, like:
  • Unusually slow requests,
  • Elevated error rates,
  • Timeouts on your requests
You can wonder if our API is still operational. We have a status page to check it out. Our on-call team would add an incident on this page if there is anything wrong.
Moreover, if you want to be alerted as soon as we are down, you can also subscribe to our status updates. This way, you will also be warned about our maintenance windows.
Last modified 4mo ago